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For a phrase that’s being thrown around a lot recently, what does “Digital Transformation” really mean? When someone says that they want to digitally transform their business, what does one really mean, why do they want to do it, and should they approach this “digital transformation” process? First off, let’s start with a definition. If we don’t know what we are trying to achieve, then how do we know how to get there? Or to quote the famous Greek philosopher Yogi Berra: “If you don’t know where you are going, you’ll end up someplace else.” In a recent blog “How To Achieve Digital Transformation,” I stated with the following definition of Digital Transformation: “The coupling of granular, real-time data (e.g., smartphones, connected devices, smart appliances, wearables, mobile commerce, video surveillance) with modern technologies (e.g., cloud native apps, big data ... (more)

Digital Performance Management Drives Business Value at Lowe’s and Office Depot

As Digital Performance Management (DPM) emerges as an established product category, people often ask how DPM relates to the older Application Performance Management (APM) market. The answer: DPM provides business performance information – information essential for running any digital business. In other words, DPM provides the glue between business and IT priorities that technology executives in particular have been seeking for decades. Business/IT alignment has become a clichéd buzzword, as it’s always been just out of reach. Digital transformation, however, changes everything – and DPM is at the center of this alignment. However, don’t take our word for it, as the proof lies in real-world success stories. Here are two important ones. Lowe’s: Data-Driven Omnichannel Customer Experience Home improvement and appliance retailer Lowe’s is focusing on delivering an exc... (more)

Blockchain and Smart Contracts | @CloudExpo #FinTech #Bitcoin #Blockchain

Blockchain is certainly the rage. No matter the industry, you can't seem to have a technology discussion before the topic is raised. According to Gartner's latest hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.' Approximately $1.4B has been invested in blockchain just this year, according to PwC executive Seamus Cushley. While there is a lot of ‘hype vs reality' discussions going on, there is no arguing that blockchain is being taken very seriously across industries and cannot be ignored. In its simplest terms, blockchain is a distributed ledger. However, the reality is much more complex than that. Some of my earlier blogs on blockchain examine some of those complexities (‘Blockchain - It's So Much More than Bitcoin', ‘Blockchain - You want me to trust... (more)

Using Big Data to Improve Online Buying and Selling | @BigDataExpo #BigData

The next BriefingsDirect big data case study discussion explores how Etsy, a global e-commerce site focused on handmade and vintage items, uses data science to improve buyers and sellers’ discovery and shopping experiences. We'll learn how mining big data at speed and volume helps Etsy define and distribute top trends, and allows those with specific interests to find items that will best appeal to them. To learn more about leveraging big data in the e-commerce space, please join Chris Bohn aka “CB,” a Senior Data Engineer at Etsy, based in Brooklyn, New York. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions. Here are some excerpts: Gardner: Tell us about Etsy for those that aren’t familiar with it. I've heard it described as it’s like being able to go through your grandmother's basement. Is that fair? CB: Well, I hope it’s ... (more)

Digital Transformation from 40,000 Feet

The size of competitors and the longevity of their brands, are less predictive of future success than the quality and speed of their information logistics systems, and their ability to use it as a competitive advantage.More data is being generated today than ever before, and successful companies are investing in business analytics and big data solutions to mine competitive advantages.  There is a new sense of urgency today as businesses realize data has a shelf life, and the value of it diminishes rapidly over time.  In an always-connected world where consumers and their needs are transient, timing is everything and a special type of data is needed - real-time data. In order to capture competitive advantages and contextual relevance before data expires, enterprises must deploy optimized information logistics systems (OILS) that deliver on the potential fast enough t... (more)

What Digital Transformation Means To Retailers

A recent BusinessWeek article titled “America’s Retailers Are Closing Stores Faster Than Ever” summarizes the epidemic that retailers are facing today (see Figure 1). Figure 1:  Growing Epidemic of Store Closures Retailers are closing stores at a record path and the driving force behind the acceleration in store closings is Amazon, who now accounts for over 50% of all on-line retail sales (see Figure 2). Figure 2:  Amazon’s Growing Dominance of e-commerce; source:  “Competitors Can’t Keep Up With Amazon’s Growth” What are retailers to do when the tricks and techniques that worked in the past just don’t work in today’s real-time data and analytics driven business world?  Business models that worked in a world that valued size and location quickly fall apart in a world where retailers are leveraging customer, product and operational data and analytics to provide a ... (more)

A conference in Bangalore

I was invited to speak at a conference called Solix Empower 2017 held in Bangalore, India on April 28th, 2017. It was an interesting experience. The conference focused on Big Data, Analytics, and Cloud. Over 800 people attended the one-day event with keynotes and parallel tracks on wide-ranging subjects. I did three things. First, I was part of the inaugural keynote where I spoke on “Data as the new Oxygen” showing the emergence of data as a key platform for the future. I emphasized the new architecture of containers and micro-services on which are machine learning libraries and analytic tool kits to build modern big data applications. Then I moderated two panels. The first was titled, ” The rise of real-time data architecture for streaming applications” and the second one was called, “Top data governance challenges and opportunities”. In the first panel, the memb... (more)

Improve Your UX and You’re Bound to See eCommerce Success | @DevOpsSummit #DevOp #WebPerfs

Improve Your UX and You're Bound to See eCommerce Success By Scott Davis Commerce has become both digital and global: Online sales are expected to exceed $1.6 trillion dollars by 2020. As a customer preferred way of doing business, ecommerce offers increased selection, value, and convenience. Online shopping also offers merchants increased access to customer data and opportunities to capitalize on that information. If your business isn’t keeping pace with best practices in ecommerce UX—not to mention leveraging mobile to capture even more opportunities—you’ll miss out on the continuously growing percentage of consumer online spending. In 2016, for instance, shoppers made 51 percent of their purchases online (compared to 48 percent in 2015 and 47 percent in 2014). Regardless of the path of innovation you choose in the ecommerce space, your online presence should be o... (more)

Enterprise Mobility Asia News Weekly – Week of February 24, 2013

Welcome to Enterprise Mobility Asia News Weekly, an online newsletter that consists of the most interesting news and articles related to enterprise mobility in Asia.  Asia is predicted to be the fastest area of growth for enterprise mobility between now and 2016. Also read Field Mobility News Weekly Also read Kevin Benedict’s What’s New in HTML5 Also read M2M News Weekly Also read Mobile Commerce News Weekly Also read Mobile Health News Weekly Also read Mobility News Weekly Also read SMAC News Weekly Apple topped local manufacturers in Japan for the sale of phones in 2012, with a 15 percent market share compared to a 14 percent market share for both Sharp and Fujitsu.  Read Original Content Tokyo Metro subways will offer a new mobile app with free Wi-Fi access in a trial running through the end of July.  The company will test how passengers react to the different types of i... (more)

Technology for a Cashless Society | @ThingsExpo #IoT #M2M #Sensors

I happened to be in India last November when prime minister Modi announced the demonetization program, where 86% of the currency in the form of two paper bills (Rs. 500 and 1000 denomination) were made defunct. People were given time to deposit their existing currencies in the bank. Those who had unusually high volume of such currencies were supposed to declare the legal source or face stiff penalties such as 60-75% tax. The goal was to catch the money hoarders and black marketers who avoid paying taxes on such undeclared money. Four months later, I happened to visit India last February. Everyone suggested I download an app called Paytm. I could transfer money from a bank account instantly. What was convenient with Paytm was that I could use it at gas stations, small stores, and even at roadside vendor shops. Everyone seems to have installed the Paytm station where... (more)

The Long Hot Summer of e-Commerce

Smell of change was in the air, but summer holiday season promises further sensational developments: travel and tourism sector has become the number one in e-commerce market. The tourism sector share in the Internet market, has become the most important, exceeding 50% of unique users. Airlines, shipping companies and car hire, have invested considerable resources on the web, as did the tour operators and travel agents linked to these ones. The leading sectors of e-commerce tourism are the flight tickets, which boasts 60% of the total share, and this is mainly due to the growth of web surfer interest for cheap flights, but also for travel by train: online hotel bookings is however a constantly growing sector. Hotel managers have encouraged the trend to reduce the costs of intermediation: 90% of accommodation activities has its own website. In this scenery, intermediar... (more)