Is American E-Commerce About to Be Caught Napping with Payment Methods
With a slow-growing domestic market and their own consumers increasingly
shopping cross border, US e-commerce sites are starting to realize they need
to compete globally. But are they ready for it? And are their payment service
A.T Kearney´s "2015 Global Retail E-Commerce Index Report "put it in a
nutshell: with the global explosion of e-commerce, being able to effectively
sell across borders is going to be a key differentiator between the next
round of online-retail winners and losers. By being good at selling across
borders, the winners will be able to expand into new markets without the cost
of having a physical footprint in those markets(1). This will give them the
competitive edge over rivals still locked into just their domestic markets.
The challenge this poses is especially rele... (more)
Understanding the Inscrutable Chinese Internet
If you had a chance to enter on the ground level of the largest e-commerce
market in the world - would you? China is the world's most populated country
with the second largest economy and the world's fastest growing market. It is
estimated that by 2018 the Chinese market will be reaching over $30 billion
in gaming revenue alone.
Admittedly for a foreign company, doing business in China can be challenging.
Often changing laws, administrative regulations and the often inscrutable
Chinese Internet combined with ICP registration, the Great Firewall, and BGPs
have resulted in a limited foreign market in Mainland China. Today there are
more than 60 existing governmental Internet regulations that are implemented
by the provincial branches of state-owned ISPs, companies, and organizations.
In addition, each province of China h... (more)
Site Reliability Engineering: DevOps 2.0
By Saba Anees
Has there ever been a better time to be in DevOps? TV shows like “Person of
Interest” and “Mr. Robot” are getting better at showing what developers
actually do, using chunks of working code. Movies like Michael Mann’s
“Blackhat” (2015) won praise from Google’s security team for its DevOps
accuracy in a few scenes. Look around and you’ll discover elements of
DevOps culture filtering out into wider society, such as people in all walks
of life discussing their uptime or fast approaching code lock.
On the other hand, perhaps the biggest thorn in the side of DevOps is that
developers and operations teams don’t normally get along well. Developers
want to rush ahead and compile some groundbreaking code under extremely tight
schedules, while operations teams try to slow everyone down to identify
systemic risks from acci... (more)
Zend has gotten Varien, apparently a hot e-commerce platform, to ship the
free Community Edition of Zend Server, the PHP web application server with
the free Community Edition of its open source Magento e-commerce software.
Varien, in turn, will contribute a number of native e-commerce features such
as payment gateways and shipping calculation modules to the open source PHP
framework, Zend Framework, which is an integrated part of Zend Server.
And both Zend and Varien will be optimizing Magento, Zend Server and Zend
Framework to deliver peak performance for e-commerce applications.
The all-in-one deal should make it easier for SMBs to evaluate, develop and
deploy state-of-the-art e-commerce web apps with features such as catalog and
order management, analytics, SEO, merchandizing, customer accounts and
shipping on a Windows or Linux platform.
Personalization: The Impact on Ecommerce Customer Experience
By Matt Keenan
The generic customer journey is dead. One size no longer fits all – for
both B2C and B2B customers. So how do you make a customer feel special when
the internet has all but eliminated differentiating by product or price?
According to Gartner, the delivered digital customer experience must be the
key differentiator for your organization.1 So it’s no surprise that one of
the top initiatives for retailers is to deliver unique and engaging
experiences to each and every customer they serve, appealing to their unique
wants and needs, on-line and in-store .
The first wave of targeting content, or Personalization, consisted of
segmenting customers into static, broad groups across channels such as web,
email, banner ads, and product recommendations. The premise was that
customers can be grouped based... (more)
Economies are changing. Industries are changing. Markets are changing.
Consumers are changing and shopping differently. As competitive advantages
evolve into market standards, areas of competition move. Today we see fields
of competition move to data utilization and digital transformation
initiatives. When considering how your company needs to digitally transform,
there are three very important questions to ask:
How am I defining digital transformation? What is motivating me to digitally
transform? Why should I digitally transform now?
As a definition for digital transformation I use - rethinking, redesigning
and restructuring technology and business models to more quickly and
effectively respond to and engage employees, partners and customers in
To answer the questions about motivation, I propose there are eight key
forces at work today that ... (more)
Most enterprises are struggling to innovate and are not investing enough into
new technologies to counter disruptive measures. As a result, in a few years,
their products are becoming irrelevant in the market. Examples of Blackberry,
Nokia, Kodak, Blockbuster have been quoted numerous times. Technology has
lowered the entry barrier to innovation, and new entrants can easily disrupt
the entire business models in a matter of months. Geographical borders do not
guarantee any competitive advantages anymore. Any breakthrough or new idea
travels around the world in a matter of minutes.
For an enterprise embarking on the digital transformation, following key
things need to fall in place for building digital capability within the
Business vision – digital transformation initiatives are cross division or
cross-functional, as a result, having a common business vis... (more)
SAP Hybris: Achieving Omni-channel with Application Performance
By Anand Akela
The retail industry is transforming in today’s digital age. Consumer
behavior keeps evolving and online spending is skyrocketing. In addition,
retail customers are looking for a blended online and in-store experience and
expecting brick-and-mortar stores and online channels to be integrated
through an omni-channel strategy. This requires retailers to become customer
obsessed and strive to deliver personalized, convenient and seamless shopping
experiences online and in the stores.
SAP Hybris omni-channel commerce is well positioned to help these customer
focused retailers in their journey of digital transformation by offering a
single system for managing product content, commerce operations and channels.
Thus helping retailers, manufacturers and others to create a unified and
seamless cros... (more)
Gartner describes iPaaS as:
“a suite of cloud services enabling development, execution and governance
of integration flows connecting any combination of on premises and
cloud-based processes, services, applications and data within individual or
across multiple organizations.”
Their Magic Quadrant, which can be downloaded courtesy of Mulesoft, defines
Service Description: What qualifies as a true Cloud service, iPaaS
Functionality. Use Cases and Buying Centers: iPaaS primarily addresses a need
for Cloud Service Integration integrating on-premises applications and data,
with SaaS and other Cloud services. Market Trends: Gartner has identified at
least 30 iPaaS vendors and anticipates a highly competitive market, with key
growth sectors like IoT Integrations Vendor Analysis: Strengths and Cautions
of 16 iPaaS vendor offerings, such as Microsoft, IBM, Mulesoft, Dell and ... (more)
In my 30-years in the high tech industry I have often heard the business
maxim, "Develop a business strategy first, and then find the technology to
support it." This well-worn business doctrine, I have come to believe in this
age of digital transformation, is wrong and it is time to repudiate it.
Let me support my argument by first asking a few questions. What came first
e-commerce or the Internet? What came first mobile commerce, or wireless
mobile communications? What came first the commercial airline industry or the
airplane? What came first armored knights being used as shock troops, or
stirrups? Stirrups of course! Technology innovations have a long history of
appearing first, and then doctrines evolving slowly later. What we are
learning, however, is if your outdated business doctrines are dictating the
speed of your technology adoptions - you are in big troubl... (more)
New momentum can be seen in the latest usage trends highlighted by the
survey, according to Beard. According to the survey, 22% of respondents are
already using their mobile devices to conduct research or compare prices when
shopping. Seventeen percent of respondents have used their mobile devices for
banking-related purposes, while 14% have accepted coupons or alerts on
Conditions are ripe for the mobile economy to play a bigger role than ever
this holiday season, according to a national survey conducted by Sybase 365,
a subsidiary of Sybase, Inc., the global leader in mobile messaging and
mobile commerce services.
The survey of 1,000 consumers found that one out of three respondents who are
willing and able to do so with their current devices would purchase goods or
services this holiday season using their device if they were presented with